FREQUENTLY ASKED QUESTIONS
Straight answers about minimums, timing, decoration and how we work. Don't see your question? Give us a call or start a project and we'll get back to you.
Ordering & timing
What's your minimum order?
Minimums are as low as 12 pieces on select products and decoration methods. They vary by item, so tell us what you have in mind and we'll confirm your options.
How long does an order take?
We're known for fast turnaround. Timing depends on the product, quantity and decoration method, so share your in‑hand date when you reach out and we'll plan around it.
Will I see a mockup before production?
Yes. We provide mockups, and samples on many products, so you're confident in the design and quality before anything goes into production.
How do I get started?
Fill out our Start a Project form, call us at 825‑414‑2102 or email info@vmpromotional.com. Share your logo, the products you're thinking of, quantities and your date, and we'll come back with ideas and pricing.
Products & decoration
What decoration methods do you offer?
Screen printing, DTF, heat transfer, embroidery, custom patches (embroidered, woven and leather), laser‑engraved leather patches and decals. We offer embroidery, custom patches, screen printing, DTF and heat transfer, and recommend the best method for your design, garment and budget.
What products can you brand?
Tees, hoodies, jackets, hats and toques, workwear and hi‑vis, plus drinkware, tech accessories, office supplies, outdoor gear and corporate gifts.
Can I bring my own garments or items?
We don't decorate customer‑supplied items. We source every product ourselves, so we can stand behind the quality and the final result, and pass along wholesale pricing.
Can you help with my logo or artwork?
Yes, if you already have a logo. We vectorize logos for printing and digitize logos for embroidery, so even a low‑res or blurry file comes out crisp. We don't offer new logo design, so send us the logo you have and we'll take it from there.
Do you offer eco‑friendly options?
Yes. We carry a range of eco‑conscious products, so you can promote your business while making a positive impact.
Pricing & location
How does pricing work?
Pricing depends on the product, quantity and decoration. Larger runs unlock better volume pricing. Start a project and we'll send you options that fit your budget.
Where are you located?
We're based in Airdrie, Alberta, and work with businesses across Calgary and the surrounding area, as well as clients throughout Alberta.